Privacy Policy
Your Privacy Matters
At Soulful Care, we are committed to protecting your privacy and treating your personal information with care, respect, and confidentiality. We understand the importance of trust when accessing disability and aged care services and are committed to handling your information responsibly.
Soulful Care is committed to managing personal information in accordance with applicable Australian privacy laws and recognised privacy principles.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Contact us by phone, email or through our website
- Submit an enquiry or referral
- Request information about our services
- Access or receive our support services.
The information we collect may include:
- Your name
- Contact details
- Address
- Emergency contact information
- Information about your support needs or service enquiries
- Any other information you choose to provide
We may also collect limited website usage information, such as browser type and website activity, to help improve your experience.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Assess and discuss your support needs
- Deliver and coordinate our services
- Communicate with you about your care and support
- Improve our services and website
- Meet our legal, regulatory and administrative obligations
We only collect information that is reasonably necessary to provide our services.
Protecting Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
Your information is stored securely, and access is limited to authorised personnel who require it to perform their roles.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may only be shared:
- With your consent
- When necessary to provide or coordinate your requested services
- Where required or authorised by law
- Where necessary to help protect your safety or the safety of others
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections if your information is inaccurate or incomplete
- Ask questions about how your information is managed
- Withdraw your consent where appropriate, subject to legal or contractual obligations
To make a request, please contact us using the details below.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, enhance your browsing experience, and help us understand how visitors use our website.
You can choose to disable cookies through your internet browser settings; however, some website features may not function as intended.
External Websites
Our website may contain links to third-party websites for your convenience. Soulful Care is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.
Soulful Care
Phone: (03) 8316 2303
Email: info@soulfulcare.com.au
We are committed to protecting your privacy and ensuring your personal information is handled with professionalism, integrity, and respect.
